Australian remote support · Home computers and authorised business devices
Think your computer has a virus?
A frightening pop-up is not proof of an infection, and a quiet computer is not proof that everything is safe. Tell us what happened before installing another cleaner or paying a number displayed in an alert.
Individual support from $79 AUD for 60 minutes
Identify the problem before choosing a fix
Browser notification spam, unwanted extensions and a malicious application require different responses. We can help investigate alerts, review suspicious software and use appropriate security checks. No remote scan can guarantee that every device is clean.
- Unexpected security warnings and persistent pop-ups
- Browser redirects or unfamiliar extensions
- Antivirus alerts and potentially unwanted programs
- Advice after an unexpected remote-access session
If someone may still have access
Disconnect a suspected compromised device from the internet and use a different trusted device to seek help. If banking or business accounts may be involved, contact your bank or organisation promptly through a known channel. Do not reconnect simply to let a stranger “check” it.
When remote cleanup is not the right first step
Ransom notes, files being encrypted, suspected data theft or a business-wide incident need incident assessment before routine troubleshooting. We do not promise ransomware decryption, recovery of stolen funds or bypassing security protections. Tell us about these symptoms before booking.
Questions before booking
Will a virus warning tell me to call a phone number?
A phone number or payment demand in a browser warning is a reason to stop and verify independently. Do not call the number or install the software the warning recommends.
Can you help someone in Melbourne remotely?
Yes. We provide remote software assistance in Melbourne, Victoria and across Australia when it is appropriate and safe to connect.
Can we help? Tell us the problem — it’s free
Describe what's going wrong and we'll reply with whether we can fix it remotely and what it will cost. No payment, no obligation.