Australian remote support · Device owners and authorised staff
Locked out of your computer?
A forgotten PIN, a Microsoft account password and a BitLocker recovery screen are different problems. Identifying the screen first can prevent an unnecessary reset and protect your files.
Ask about remote suitability before paying for a session
Tell us what the screen is asking for
Use another device to describe the message. Do not send the actual password, recovery key, one-time code or a photo exposing sensitive information. A brief description is enough for an initial enquiry.
- Windows Hello PIN or account password prompt
- A Microsoft account recovery request
- A 48-digit BitLocker recovery-key screen
- A work account controlled by an organisation
Use official recovery, not bypass tools
We guide the legitimate owner through supported recovery options. We do not break into computers, bypass encryption or remove an organisation’s management controls. Work devices may need the company administrator; encrypted drives may need a recovery key you already hold.
Can this be done remotely while I am locked out?
A normal screen-sharing session usually requires signing in first. Depending on the problem, we may guide you using another device or explain the appropriate provider recovery process. Please enquire before booking: a remote connection is not always possible, and recovery is not guaranteed.
Questions before booking
Can you unlock BitLocker without the recovery key?
No. We cannot bypass BitLocker encryption or recreate a missing recovery key. Check your Microsoft account or ask the organisation that manages the device.
Should I reset Windows immediately?
No. A reset may remove apps or files. Identify the sign-in problem and check backup and recovery-key options first.
Can we help? Tell us the problem — it’s free
Describe what's going wrong and we'll reply with whether we can fix it remotely and what it will cost. No payment, no obligation.